Read about Headway’s quality framework and approach to improving our services through quality accreditation
Headway’s Quality Statement
Headway is committed to continually improving our service delivery and practices as an organisation. We seek to increase the positive outcomes for clients of our services and continue to initiate new approaches in our work that can further support our mission and core values. We are committed to actively seeking information from clients, their families, employees, referral sources, funding sources and other stakeholders. We are committed to providing services in a manner that utilizes all inputs to best serve the needs of the clients we serve.
Headway’s Quality Statement
Internationally Accredited Services
We are always striving to improve the quality of the service we provide and achieve the highest standards possible. Our adult brain injury programmes for Home and Community and Vocational Services have been awarded the maximum three-year standard of accreditation by CARF International
What is Accreditation?
Accreditation by CARF International is official recognition that Headway meets internationally recognised service standards and best practices. It demonstrates that we commit to reducing risk, addressing health and safety concerns, respecting cultural and individual preferences, and providing the best possible quality of service. The three year accreditation for Headway is the highest possible award under the scheme.
Accreditation also demonstrates that our organization values the input of our clients and is accountable to the community. It shows that we have made a specific commitment to put the needs of our clients at the centre of everything we do and that we respect the rights and individuality of all our clients.
USPEQ (pronounced “you speak”)
Every year we conduct a survey of all our clients, service users, funders, family members and other people with an interest in Headway. The survey uses a system called USPEQ which allows us to compare how we are doing with other similar organisations. You can view the results on our Outcomes Page.