Health Care Professionals’ Frequently Asked Questions

Is my client/patient eligible?

You can refer any patient/client to our services who has sustained an acquired brain injury (ABI), is over 18 years of age and is motivated to engage in rehabilitation.

Is there a charge for Headway services?

No, our services are free of charge.  We are a registered charity and receive core funding from the Health Services Executive.

Where are our Headway services based?

We have services in Dublin, Cork, Limerick, Tralee and Carlow. Find more locations here.

We also operate a national helpline 1800 400 478 Monday – Friday which is operational between the hours 9am-1pm and 2pm -5pm. You can also contact us by email or use our chat service.

Will my client have to wait long for a needs assessment?

We are constantly working to reduce waiting times and barriers to accessing our services. Despite this, there is usually a waiting period for an initial assessment. During the waiting period, our team will be working on processing the application and liaising with the referring agent and other settings where the client has received a service. For up to date estimates of waiting times, contact us on Freephone 1800 400 478

Will my client have to wait long between attending the needs assessment and waiting for services to begin?

This depends on the service they are referred to as some services have longer waiting lists than others. They will be advised of an approximate waiting time when their recommended services are discussed at the needs assessment.

Do Headway provide services for people who have had a stroke?

Yes, we provide services for people who have sustained brain injuries of varying causes, including stroke.

Do Headway host educational events on ABI for health professionals?

Yes we do. On an adhoc basis, Headway will organise and provide training on subjects related to ABI.  Recent examples include training on psychometric assessments; therapeutic interventions and compassion focused therapy training. If you wish to find out more you can go to Events or sign up to our mailing list.

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