Information and Support Service
The Headway Information and Support team want to help you. It may be months after your injury before you even get a chance to take stock and think about how life is. It can take time to realise the full impact of what has happened to you or your loved one and to find ways of accepting it.
We understand this. We have established a dedicated Information and Support Helpline and Chat Service to help support you with any questions you have or support you may need. Everyone copes in their own way – we are here for you. Please contact us if you need us:
- Call 1800 400 478
Our team will be available to you Monday to Friday, 9am – 1 pm, and 2pm- 5pm. We will answer your questions on all aspects of brain injury or provide you with a listening ear if you need one.
You can also contact the Information and Support Team through email on firstname.lastname@example.org or via our contact form. You can even leave a message for us on our website, using the “Leave a message” function.
Feedback, Comments, Complaints, Policies
We welcome your comments on our Information and Support service. If you have used the service and would like to let us know how we did, please let us know by filling in our brief online survey at this link
If you would like to make a complaint about our service or any other aspect of Headway services, please refer to our guide to making a complaint or comment.
We have a policy on the Information and Support Service to be caller centred, but not to tolerate abuse directed at our staff. Our policy on handling abusive contact is described in this document
If you leave us a voice message, chat message or send us an email, we will reply to you the next working day, or sooner.