Frequently Asked Questions

Is there a charge for Headway services?

No, our services are free of charge.  We are a registered charity and receive core funding from the Health Services Executive.

Where are our Headway services based?

We have services in Dublin, Cork, Limerick, Tralee and Carlow.

We also operate a national helpline Monday to Friday which is operational between the hours 9am-1pm and 2pm-5pm

Will I have to wait long for a service?

Depending on which Headway centre you apply to will determine the waiting time for your first appointment with us. Once we receive the referral we’ll advise you of how long it will take to get an initial appointment.

We are currently seeing waiting times of approximately 10 months for a first appointment. We will update this guideline as it changes.

Will I have to wait after my initial appointment and waiting for services to begin?

This depends on the service you are referred to as some services have longer waiting lists than others. You will be advised of an approximate waiting time when your recommended services are discussed with you at your initial appointment.

Do Headway provide services for people who have had a stroke?

Yes, we provide services for people who have sustained brain injuries of varying causes, including stroke.

Do Headway support my family members/carers?

Yes, when you come for your initial appointment we will speak with your family member to understand their support needs.

What do you do with my information?

All information and documentation received by Headway is recorded and kept on file in accordance with Data Protection legislation. We have a clear and transparent confidentiality policy which you will be advised of at your first meeting with us. We are very happy to discuss any element of this policy with you.

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