Read the Headway privacy policy which governs the use of this website. For the use of Headway services, see our Headway Client Privacy Notice.
The Headway Website
https://headway.ie
This statement relates to our privacy practices in connection with this website. For information about the privacy of your data as a client of Headway services, see our Headway Client Privacy Notice. We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. Some technical terms used in this statement are explained at the end of this page.
Our website address is: https://headway.ie
General statement
Headway fully respects your right to privacy, and will not collect any personal information about you on this website without your clear permission. Any personal information which you volunteer will be treated with the highest standards of security and confidentiality, strictly in accordance with the GDPR and Data Protection Act 2018.
Collection and use of personal information
Personal information for the purposes of this document is information that can identify an individual such as name, address, contact details. Headway does not collect any personal data about you on this website, apart from information which you volunteer (for example by e-mailing us or by using our online feedback form or live chat). Any information which you provide in this way is not made available to any third parties, except for the necessary processing of information and it is used only in line with the purpose for which you provided it. Your personal data may also be anonymised and used for statistical purposes.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Live Chat
This website is using Tidio, a chat platform that connects users with the customer support of Headway. We are collecting email addresses and names only with the consent of the users, in order to start the chat. The messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy.
Headway is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).
Your rights about your personal data supplied via this website
On request, we supply copies of your personal data which you may have supplied via this website. If you wish to obtain such copies, you must write to Headway at the address below, or email us. You should include any personal identifiers which you supplied earlier via the website (e.g. Name; address; phone number; e-mail address). Your request will be dealt with as soon as possible and will take not more than one month to process.
If you discover we hold inaccurate information about you, you can request Headway to correct that information. Such a request must be in writing
In certain circumstance, you may also request that data which you have supplied via the website be deleted. If you wish to request a deletion, please use this personal data request form
Complaints about data processed via the website
If you are concerned about how personal data are processed via this website, please do not hesitate to bring such concerns to the attention of Headway at the contact details below.
Collection and use of technical information
Like most websites, the Headway site uses cookies to help make the site better. You can review our Cookies Policy here.
Glossary of technical terms used
- web browser – The piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Netscape Navigator and Opera.
- IP address – The identifying details for your computer (or your internet company’s computer), expressed in “internet protocol” code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.
- cookies – Small pieces of information, stored in simple text files, placed on your computer by a web site. Cookies can be read by the web site on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the web site can “remember” you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the web site. Read our policy on Cookies