Information and Support Service

Headway has a dedicated Information and Support Helpline and Chat Service to help you with any questions you have about brain injury or to give you the support you need.

Our team is here Monday to Friday, 9am – 1 pm, and 2pm- 5pm.  We will answer your questions on all aspects of brain injury, explain about Headway services or just be here to listen if that’s what you need right now.

The ways you can contact us are:

  • Call us on 1800 400 478   – free from all networks
  • Live chat  – see the ‘Chat with us’ button in the bottom right hand corner of your screen (during office hours)
  • send us an email to   or
  • fill in this contact form

If you leave us a voice message or send us an email, we will reply to you the next working day, or sooner.

After a brain injury, it may be months before you get a chance to take stock and think about how life is. It can take time to realise the full impact of what has happened to you or your loved one and to find ways of accepting it. We understand this. Everyone copes in their own way  – we are here for you.

Download our Information and Support Service flyer here

Covid-19 – if you are looking for looking for services that may be helpful during the current crisis, we have some listed here

Updates on the status of Headway’s centre-based services during Covid-19 are here


We welcome your comments on our Information and Support service. If you have used the service and want to tell us how we did, please fill in our brief online survey at this link

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